Lowongan Kerja DHL Express Februari 2014

Lowongan Kerja DHL Express Indonesia

BIROTIKA SEMESTA, PT (DHL)

DHL Express Indonesia has career opportunities for a talented, enthusiastic and energetic person.

Vacancy Position in DHL Express Indonesia

DHL Express Indonesia saat ini sedang membuka Lowongan Kerja Terbaru 2014.

We would like to invite suitably qualified candidates for the following position vacancy:

 

CUSTOMER SERVICE AGENT (CODE: CSA)

Overall Purpose

Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes

Accountabilities

DHL Existing and Potential Customer:

• Accept and register bookings for DHL services.


• Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.


• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.


• Enhance service experience in DHL by exercising professionalism and emphaty when dealing with each individual customer’s varying needs and demands.

Sub functional Department:

• Liaise with operations department and other department on quick and efficient resolution of customer issues and queries.

Service Improvement Issues :

• Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL.


• Adhere to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.

Requirement:

• Bachelor degree, with > 3.00 GPA


• Fresh graduate welcome to apply but with experience 1-2 years in CS / Call Centre area will be advantage


• Female or Male, max 27 years old


• Posses a high level of intelligence, excellent interpersonal and communication skills


• Able to work in a team


• Fluency in English (written & spoken) is must, good in communication skill


• Typing skills (at least 30 wpm preferable).


• Telephone skills (excellent).


• Conflict resolution skills (excellent).


• Technical Skills (Telephone and Order Booking systems preferable).


• Computer literacy (MS Office, Netscape Mail)

Lowongan Terbaru 2014 DHL Express Indonesia Februari

An attractive salary, benefits package, career opportunity to take you up to DHL path of management excellence will be offered to successful candidates commensurate with the candidate’s professional qualification.

Please send your resume to email:

resourcing.id@dhl.com

to apply for this position

InfoLoKer “Lowongan-Kerja-Baru.info”: Lowongan Kerja Terbaru Lowongan Kerja DHL Express Indonesia Februari 2014 untuk Lowongan Kerja 2014

Lowongan Kerja DHL Express Februari 2014